1. Scope
This Refund Policy explains when and how you can request a refund for digital Products purchased on leylaredeker.com. It forms an integral part of our Terms of Service & Public Offer.
2. Nature of the Products
All Products are digital goods (PDF booklets and Anki decks with audio) delivered electronically and downloadable immediately after purchase. Because the Products are made available instantly and in full, the right of withdrawal that normally applies to digital content may expire once the download has begun. Nevertheless, we want every customer to be satisfied, so we apply the policy below.
3. When you are entitled to a refund
We will issue a full refund if:
- You were charged but did not receive access to the Product, and we are unable to deliver it to you;
- The delivered files are corrupted, technically faulty, or do not match the description on the product page, and we cannot fix the issue;
- You were charged more than once for the same order (duplicate payment).
4. When a refund may not apply
A refund may be declined if:
- You have already successfully downloaded and accessed the Product and it works as described, simply because you changed your mind;
- The request is made more than 14 days after the purchase date;
- The issue is caused solely by a lack of compatible software on your side (e.g. not having the free Anki app installed), and we have offered reasonable assistance.
5. How to request a refund
To request a refund, email to@leylaredeker.com within 14 days of your purchase. Please include:
- the email address used at checkout;
- the name of the Product purchased;
- the date of purchase and, if possible, the payment receipt or order ID;
- a short description of the problem.
6. Processing
We review every request and respond within 3 business days. Approved refunds are returned to the original payment method via our payment provider lava.top. Depending on your bank, it may take up to 5–10 business days for the funds to appear on your statement. Refunds are issued in the original currency of the transaction; we are not responsible for any currency-conversion differences charged by your bank.
7. Contact
Questions about refunds? Write to us at to@leylaredeker.com — we’re happy to help.